Refund policy

Refund & Return Policy

Effective Date: October 2, 2026

Thank you for shopping with BG Designs. We create personalized products made especially for each customer. Please review our policy before placing your order.

1. Personalized & Custom Products

Because personalized products are created specifically for you, customized items are not eligible for returns, exchanges, or refunds due to a change of mind, incorrect spelling, or incorrect personalization information submitted by the customer.

Please carefully review your:

  • Name and spelling

  • Photos

  • Text

  • Colors

  • Design selections

  • Product size and type

before submitting your order.

2. Damaged or Defective Items

If your item arrives damaged, defective, or with a manufacturing problem, please contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos of the damaged or defective product

  • Photos of the packaging, if applicable

  • A brief description of the problem

After reviewing your request, we may offer a replacement or refund when the issue is confirmed to be our responsibility.

3. Incorrect Item

If we send you the wrong product or an item that does not match your confirmed order, please contact us within 48 hours of delivery.

If the error is confirmed to be ours, we will work with you to provide a replacement or another appropriate resolution.

4. Customer-Submitted Design

Customers are responsible for ensuring that uploaded photos, artwork, names, and other information are correct before placing an order.

BG Designs is not responsible for errors resulting from information or files submitted incorrectly by the customer.

5. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

Because personalized products may enter production quickly, we cannot guarantee that an order can be canceled once production has started.

If your order has not entered production, we may be able to cancel it.

6. Refund Processing

If a refund is approved, the refund will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

7. Shipping Issues

If your package is lost, delivered to the wrong address, or significantly delayed, please contact us so we can review the situation and determine the appropriate next step.

Customers are responsible for providing an accurate shipping address at checkout.

8. Contact Us

For questions about an order, refund, replacement, or damaged product, please contact BG Designs through our customer service contact information provided on the website.

Please note: This policy does not limit any rights you may have under applicable consumer-protection laws.